MGM Resorts International plan to reopen its Southern Nevada resort properties by early June and seven-point safety plan.
The plan, developed after consulting with occupational health, safety and environmental experts, will require MGM employees to be screened and to wear masks while on the job.
Guests will be “strongly encouraged” to wear masks in public areas and will be asked questions about their exposure to the virus. If they believe they’ve been exposed, they will be urged to follow Centers for Disease Control and Prevention guidelines for self-quarantine and not travel.
MGM believes “Vegas done safely, will still be Vegas. … It will be different, but it will be meaningful, we still think people can come enjoy pools, resorts, fine dining, but we think we can do it in a safe manner,”
MGM’s seven-point safety plan includes:
Screening, temperature checks and employee training
The company has implemented employee-screening measures to assess signs and symptoms of infection and whether the employee resides with or cares for someone who has recently been diagnosed with the virus. Employees will continue to go through temperature checks before entering properties.
Masks
They’ll be required of employees and they’ll be offered for free to guests. Gloves will continue to be worn by employees who require them to do their jobs, including food handlers and employees who clean public areas. Experts are being consulted on the use of other personal protective equipment for some employees. Guests will be asked not to eat on the casino floor and to minimize the amount of time they remove their masks to drink.
Physical distancing
A 6-foot physical distancing policy will be in place, where feasible, with floor guides serving as reminders throughout the properties. Plexiglass barriers and other eye protection will be installed in areas throughout casinos and lobbies. Guidelines established by gaming regulators will be applied on casino floors with limited seating at table games, every other slot machine deactivated and other seats removed from in front of machines.
Hand-washing and enhanced sanitization
The company had already implemented guidelines for high-touch surfaces. It will continue using proven cleaning products in accordance with Environmental Protection Agency guidelines for coronaviruses, bacteria and other infectious pathogens.
Heating, ventilation and air conditioning controls and air quality
The company is continually updating the effectiveness of its HVAC systems.
Incident response protocols
If a guest becomes sick while visiting, the company will activate incident response protocols to ensure the infected individual has access to medical treatment, exposed areas are thoroughly sanitized and, when possible, notify those who may have come in close, prolonged contact with the infected individual. MGM has medical and security personnel on staff to respond quickly in the event of an incident.
Digital innovations
The company is continuing to explore touch-free processes for check-ins and restaurant reservations with the MGM Resorts mobile app and the use of a cellphone. That includes the ability to process payment, verify identification and obtain a digital room key, all through a mobile device. If preferred, physical keys will be available through self-serve key encoders and employees will be available for guests who prefer check-in without using a mobile device while still maintaining a line-reduced environment. Digital menus will be available to view on personal mobile devices via QR codes, and virtual queues will be in place for guests when immediate seating is unavailable. Guests will receive a text message notification when their table is ready.
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